Frequently Asked Questions

A Dubai Pass includes a range of attractions, experiences and things to do, all on one single downloadable pass. Each pass is loaded with a package of discounted activities selected by you, giving you the flexibility to explore Dubai as you like.

Using your Dubai Pass is easy! Once you purchase your pass online you will receive a Booking ID via email with instructions to download the Smartvisit App on Google Play Store or Apple App Store. Register your details on the Smartvisit App to get access to your Dubai Pass along with features like direct booking, maps, directory and live chat. Upon arriving at an attraction, simply present your pass on your phone. To enter certain attractions, you may need to wait in line. However, on certain occasions, you will be able to skip the queue using your Dubai Pass. Keep in mind that certain attractions may have specific entry requirements or require you to book ahead.

A Dubai Pass offers convenience, flexibility, ease of use and incredible savings. Once you have the pass on your phone, you don't need to individually purchase tickets for attractions when you arrive at the venue and can enjoy quick, contactless entry. Plus, you can customise your pass with attractions as per your choice, budget and travel schedule.

Once you purchase your Dubai Pass, follow the instructions received in your email and download the Smartvisit App on Google Play Store or Apple App Store. Next, add your pass to book the attractions you want to visit or add your favourite activities to your wishlist. You can also use their helpful features like maps and live chat to plan your experience better.

Yes, there are an array of exciting attractions available on Dubai Pass for little ones between the ages of three and 12. Kids who are aged 13 or older qualify for the adult package.

Currently, there are no family packages available. Each family member needs to purchase their own individual Dubai Pass. However, the savings are still substantial, making it a great choice for those looking to explore the best of Dubai.

We aim to provide flexible packages and these are usually valid for two years from the date of purchase. However, some packages may have different expiry dates and it is important to carefully review this at the time of purchase.

This rule only applies if you purchase the Dubai Unlimited Pass which provides you with the choice to use your card over any five consecutive days. If start to use your five-day package on a Tuesday, it will be valid for Tuesday, Wednesday, Thursday, Friday and Saturday of that week. All Dubai Unlimited Passes are valid for calendar days and not 24-hour periods.

Both packages offer great savings and convenience. With the Unlimited Pass, you can see more of Dubai with access to over 40 attractions and things to do over a set number of consecutive days. This option is great for tourists who want to explore the best of Dubai in a few days. This pass offers exceptional savings and the convenience of not having to purchase individual entry tickets for different experiences.

The Dubai Flexi Pass provides you with the flexibility to choose three or five experiences from the top 40 most visited attractions and explore them all in one day or over as many days as you like. This package is great for locals and those who might not be able to commit to consecutive days.

Attraction ticket prices change from time to time. However, once you have purchased your Dubai Pass, your entry at the special price will be valid for the duration of your package, even if the price of any given attraction changes.

No. Your Dubai Pass on your phone is all you need to gain access to the attraction. Your Pass is automatically stored in the Smartvisit app when you register it and you need to show the same at the entrance.

No, Dubai Pass does not include all the attractions in Dubai. However, these packages offer entry to most of the top must-do experiences in the city at big discounts. The team keeps adding to the list of activities from time to time and up-to-date information about the available attractions can be viewed on the attractions tab on the website.

Many of our attractions or venues have different operating hours each day, which may or may not change throughout the year. We recommend contacting them directly to confirm their opening times or visiting their websites to confirm details.

No, Dubai Pass benefits can only be redeemed once per person per attraction. The pass is designed to show you around the city and try many different attractions and experiences.

Some attractions may require a pre-booking and this information is mentioned on the website and Smartvisit App under the respective experience. It is advised to book your tour as early as 48 hours in advance whenever necessary.

Sometimes special conditions like height or opening restrictions may apply for certain attractions. These have been mentioned wherever necessary with the operator listings in your Smartvisit App so make sure you check each attraction listing for the most up-to-date information.

For some experiences, you may need to collect your tickets beforehand. Please read the Smartvisit App carefully for the collection information before arriving at your chosen attraction.