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Frequently Asked Questions

Have a question? Chances are you’ll find your answer here.

We’ve compiled a list of commonly asked questions with answers to make things easier for you!

General Questions

What is a Dubai Pass?

A Dubai Pass includes a range of attractions, experiences and things to do all on one single downloadable pass. Each Pass is loaded with a package of your choice. Your choice of experiences varies depending on which package you choose. Each package provides you with the flexibility to create your own experience. 

How do I use my Dubai Pass?

Using your Dubai Pass is easy! Once you purchase your pass online you will receive a Booking ID via email with instructions to download the Smartvisit App on Google Play Store or Apple App Store. Register your details on the Smartvisit App and you will have access to your Dubai Pass along with direct booking, maps, directory and live chat. Upon arriving at an attraction simply present your pass on your phone. To enter certain attractions, you may need to wait in line. However, there are some attractions where you can bypass the queue. Keep in mind that certain attractions may have specific requirements for entry or require you to book ahead. 

What are the benefits of a Pass from Dubai Pass ?

A Dubai Pass offers convenience, flexibility, ease of use and some serious savings. No need to stand in line to purchase tickets, lots of different pass types to suit your travelling style and contactless entry with our digital iPass. Use the Smartvisit App to store your Pass and to organise your itinerary.

Does the Dubai Pass package come with a guide?

Download the Smartvisit App on Google Play Store or Apple App Store, add your Pass, make your attraction bookings, wishlist your favourites and follow the maps. Simple!

Is there a Dubai Pass Package for children?

Yes, there is a large range of exciting attractions, which kids will love. Our range of attractions packages is available for children aged between 3 and 12. Children who are 13 or older will need an Adult package. Children under 3 are subject to fees payable to individual attractions.

Do you have a family Dubai Pass package?

No, currently we don’t offer a family package. Each member of your family will require their own card. However, the savings are still substantial.

How long is the Dubai Pass package valid?

We aim to provide flexible packages and they are valid for 2 years from the date of purchase. Each package has different expiry periods and you should carefully review this at time of purchase.

Do I have to use my Dubai Pass for consecutive days?

This only applies to the Dubai Unlimited Attraction Pass which provides you with the choice to use the card over 5 consecutive days. When you purchase the 5-day package and you start to use it on a Tuesday, it will be valid for Tuesday, Wednesday, Thursday, Friday & Saturday of that week. Your Unlimited Attractions Pass package is valid for calendar days, not for 24-hour periods.

What is the difference between a Dubai Unlimited Pass and a Dubai Flexi 3 or 5 Attractions Pass?

Both Packages offer great savings and convenience. The main difference is that the Unlimited Pass allows you to see more of Dubai with access to over 40 included attractions and things to do over a set number of consecutive days. This option is great if you are visiting a city and you want to see it all without breaking the budget and miss out on anything. It offers exceptional savings and the convenience of not having to pay anything else.

The Dubai Flexi pass provides you with flexibility to choose 3 or 5 attractions that you wish to see from our top 40 most visited attractions and experiences with the ability to see them in one day or over seven days! It’s totally up to you. This package is great for locals and for those that might not be able to commit to consecutive days.

What happens if attraction prices change?

Attraction ticket prices change from time to time, however, once you have purchased your Dubai Pass, your attraction entry or benefit will be valid for the duration of the package you purchased. Attraction price changes won’t affect them.

Attractions and Other Venues

Do I need to show ID needed at the attraction or venue?

No. Your Dubai Pass on your phone is all you need to gain access to the attraction. Your Pass is automatically stored in the Smartvisit app when you register it. and present for entry.

Do the Dubai Pass Passes include all attractions in a city or region?

No, however, Dubai Pass packages offer entry to a large range of the best attractions and venues available in a city or region. The range for each location varies by package and our range is growing all the time. Up to date information about the attractions in each package can be viewed in the included Attractions tab located on each package page.

Are the attractions or venues open at all times?

Many of our attractions or venues change their operating hours each day and throughout the course of the year. We recommend contacting them directly to confirm their opening times or visiting their websites to confirm details.

Can I return to the same attraction using my Dubai Pass?

No. The Dubai Pass is designed to show you around the city and see as much as you can of different attractions and experiences. Dubai Pass benefits can only be redeemed once per person per attraction.


Do I have to pre-book for any tours?

Some attractions require a pre-booking and we have noted where pre-bookings are required on the relevant travel destination attraction pages on the website and Smartvisit App. We advise you to book 48 hours in advance where necessary.

Are there any special conditions for the attractions or other venues?

Sometimes special conditions will apply. These may include height restrictions, opening restrictions or holiday supplements to be paid to the operator. Where special conditions apply, they have been noted with the operator listings in your Smartvisit App or view each attraction listing for the most up-to-date information.

Ticket Collection for some tours and attractions

Some attractions may require you to collect a ticket for entry. Please consult the Smartvisit App carefully for Collection Information before arriving at your chosen attraction.


Can I buy a Dubai Pass package as a gift?

Yes. A Dubai Pass is an excellent gift idea for friends and relatives. Gift-giving couldn't be easier! Just pick the destination and package type you would like to give and the recipient can choose what they want to do and when. A thoughtful gift to help create memories. Cards are activated the first time of use.

Can I purchase a Dubai Pass package prior to arrival?

Yes, we recommend you purchase your Dubai Pass Pass online before arrival. Make sure to download the Smartvisit App available on the Google Play Store or Apple App Store before you leave so you avoid any internet charges overseas.

Can I purchase a Dubai Pass package after arrival?

Yes. Passes can be purchased at your destination after arrival online at Please note some attractions and tours require a pre-booking 48 hours in advance.

Where can I purchase a Dubai Pass?

You can purchase your Dubai Pass in advance online at 

Transport Options?

Is there a transport option included on the Dubai Pass?

Yes, Some attractions provide transportation in order to secure that you arrive on time. Adding to this you can easily get around to all the great attractions included on the Dubai Pass by using the HOHO City Sightseeing bus as one of your tickets.